Ordering

Shopping online can be a daunting experience particularly if you are new to it. We have tried to make it as easy as possible by explaining every aspect of our service in plain English. We hope the topics below cover most of the important issues. If you require any other information don't hesitate to Contact Us.

• Shipping, Delivery, Payment, and Returns (below)
• Privacy Policy
• Terms and Conditions

Price

Prices displayed on the website do NOT include VAT or packaging and shipping. These will be added by the shopping cart as you compile your order.

VAT exemption is available for some products. To claim you must download a simple form, print it out and return it to us by fax or post. More details of VAT exemption.

Delivery

Orders placed via the website will be processed next working day and goods are normally despatched by carrier within 5 working days subject to stock availability.

Please note: We currently deliver only to the UK mainland - England, Scotland and Wales For larger items delivered to Isle Of Man, Isle Of White, Northern Ireland, Scottish Islands Please telephone 0800 3166525 for a quote.

Who can order?

Currently for orders placed on our website we can only ship to addresses within the UK.

Ordering

Order Online
We offer 24hr on-line ordering through our website.

To order a product, simply ensure your product options are correct and click the add to basket button. You will then be asked if you would like to process the order or continue shopping. Click continue shopping if you wish to order more than one product. After you have completed your order you will automatically be sent an order confirmation by email.

Order By Phone
You can call us on on +44 (0)800 3166525 with details of your order.

Security

Mobility Freedom Direct take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure SSL(Secure Socket Layer) 128 bit encryption and for extra safety no credit card details are stored on-site.

Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a key.

Orders are processed via RBS WorldPay's secure payment gateway.

Payment

We accept all major credit and debit cards. These include Mastercard, Visa, Switch, Solo or Delta. Items will only be despatched to a customer on authorisation by your card.

We DO NOT store financial details from any customers.